Contact us
A person reads this, usually within 1 business day. We have no phone line and no social accounts — email is the whole channel, which is why we answer it ourselves.
Orders, returns, trade
[email protected]
Privacy
[email protected]
Warehouse & returns
No. 20 Xutan West Street, Wucheng Subdistrict, Xiaodian District, Taiyuan, Shanxi, China
Returns only accept arrangements made by email.
Hours
Monday to Friday, 09:00–18:00 (GMT+8)
We ship on business days only.
Before you write
The fastest replies come with the order number and the product name in the subject line. For a delivery question, include the tracking number too.
Who you are writing to
orlamere.com is operated by 太原晟启家居用品有限公司（Taiyuan Shengqi Household Products Co., Ltd.）· Unified Social Credit Code 91140105MAK46WL51X · 山西省太原市小店区坞城街道许坦西街20号（2号院）6幢1单元1层1号
We do not operate social media accounts. Email is our only customer channel.